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[Razor1911]

When businesses grows, there is a time when management load also starts increasing. There is more need of staffs to handle the tight situation, but overall it is a good sign that the business is going on the right direction.

In such a time, there will be more queries and complains from the customers. Having such complain is normal, but the business owner should try to solve such issues promptly. Satisfied customers only will decide the fate of your business, they are the ones who will refer many other customers. So always deal with them nicely and politely.

 

[Skysaint]

I found out th importance of this from the Google play store, when I read reviews about an app on the platform.
I found out that in if the reasons why people leave or abandon some apps is because their problems are not attended to on time and when they needed the attention most.
So every business should be conscious of their customer's service department because it says a lot about the business.

 

[Skysaint]

Satisfied customers ensure that you have a healthy growth in your device , we should try to ensure we always provide more than our 100% effort to the first 10 clients of our each day , So that they can spread the kind words about the business approach we are using indeed to handle them .

You're right about this. The best form of advertisement as I have learnt is by making your own customers advertise your business for you because it is believed that a customer would most likely listen to the reviews coming from a fellow customer than the actual seller.
And you can't have customers advertise your business if they themselves are not satisfied and are disappointed in how you render your services to them.

 

[Rubee]

You are very right. At such time when the business grows and the management load becomes too much, it is very important for the business owner to employ more staffs so as to increase work productivity and satisfy the customers. The business owner should ensure to employ good custumor care representatives because as we all know, satisfied customers are returning customers.

 

[gammarays]

This is a very important aspect of every business. More customers are attracted once a business starts increasing. A solution is to employ more hands especially customer representative to help with customer complaints. It the business has an online presence, a customer service bot can be handy.

 

[btaliat]

Though some companies always have a regimented time that they attend to customers' queries, the best way is to attend to the customer ad quick as possible. Most times, the issue may need a quick and urgent attention. Customers will always feel at home if he's attended to as quick as possible.

 

[Wisdom01]

This is a very important aspect of every business. More customers are attracted once a business starts increasing. A solution is to employ more hands especially customer representative to help with customer complaints. It the business has an online presence, a customer service bot can be handy.

i think this is true , because I have noticed most especially on WhatsApp how the customers are replied with bots ,it won't cause problem to those that are waiting to get replied , even if the seller is not online ,the bots would be able to attend to different questions that have been programmed

 

[gammarays]

i think this is true , because I have noticed most especially on WhatsApp how the customers are replied with bots ,it won't cause problem to those that are waiting to get replied , even if the seller is not online ,the bots would be able to attend to different questions that have been programmed

Yes bots are being utilized now more than before. It's integration with websites and social media platforms is the game changer as it's where the customers interact with the business. Keeping a customer waiting is not good so bots can keep them busy till a customer service agent comes on board.

 

[Marcelino1]

This is a very important aspect of every business. More customers are attracted once a business starts increasing. A solution is to employ more hands especially customer representative to help with customer complaints. It the business has an online presence, a customer service bot can be handy.

Probably, do you think that bots can actually do the work perfectly?.

This is because I have had problems with some platforms before and when I went to their social media and contacted them but the replies i got was from a bots and I was very much irritated.

Ot took almost a week before my problem was resolved. That is why I don't always advise people to use bot instead they should use humans that can easily solve the problems.

 

[Ben Kempton]

Probably, do you think that bots can actually do the work perfectly?.

This is because I have had problems with some platforms before and when I went to their social media and contacted them but the replies i got was from a bots and I was very much irritated.

Ot took almost a week before my problem was resolved. That is why I don't always advise people to use bot instead they should use humans that can easily solve the problems.

There are many businesses that have actually abandoned their social media accounts and this is the main reason why you may never get any kind of response from them at all. I think the only way to reach them is to contact them using their business phone number or Whatsapp number, as they might use these ways of communicating with their customers.

 

[Deyiang]

To the poster you are right. Prompt response to your customer can amplify more sells.

There are some customers that can be so troublesome it best to understand your customer attitude the use diplomacy to handle such a customer.
Don't allow bad attitude of the customer to make lost your integrity.

 

[Xrin Nightfall]

Problems with customers have always existed. There will always be some dissatisfied customers, regardless of how big, successful, or unique your company is. It is true now as it was a hundred years ago, you can't win over everyone. But now more than ever before, customers may voice their dissatisfaction with relative ease. Customers don't have to engage in conversation to air their grievances about your company.

 

[Wisdom01]

I think you need to be more active and respond to the customers swiftly , because obviously it's the only way they would be able to get more customers to their business , when you respond to them they would reply you back , most business men and women are the ones to develop their customer base through different means

 

[Marcelino1]

There are many businesses that have actually abandoned their social media accounts and this is the main reason why you may never get any kind of response from them at all. I think the only way to reach them is to contact them using their business phone number or Whatsapp number, as they might use these ways of communicating with their customers.

I think there is an atom of truth in what you have just said. Some businesses have actually abandoned their social media accounts and therefore they only use bots to operate.

I have heard a situation whereby people had bad experience from those kind of situations. I think as a businessman who is very serious in progressing currently you actually need to be very active on your social media accounts in order to get feedback from your customers and solve problems.

 

[Andreea20]

To be successful, your customers need to be satisfied with your services, it's not enough just to sell them the product, but also to keep them. "The customer is our master" by this slogan you must guide yourself and tilt the balance in his favor. If the customer doesn't like something about your services, it means that something is wrong and you need to change something, not everything will be perfect, that's why we have to get used to the idea of evolution and mistakes, because that helps us to develop.

 

[Miruna]

In theory the customer is the best performing method of promotion, marketing.

He advertises us wherever he goes, if our services or products are excellent he will recommend them to friends. But if the products are of poor quality, it will make us negative.

So it is necessary for us to meet their needs in an effective way so that they can make us positive advertising.

 

[Ben Kempton]

I think there is an atom of truth in what you have just said. Some businesses have actually abandoned their social media accounts and therefore they only use bots to operate.

I have heard a situation whereby people had bad experience from those kind of situations. I think as a businessman who is very serious in progressing currently you actually need to be very active on your social media accounts in order to get feedback from your customers and solve problems.

Well, if you abandon your social media accounts, then this could allow people to raise fingers on the reliability of the company. You must also remember the fact that it might also be possible that your business competitors might also take advantage of your social media inactivity and get an upper hand over you. This is something many business owners must know.

 

[Richee84]

Customers satisfaction is very key in have a successful business. A good business owner or entrepreneur will treat customer feedback very urgent and quick. Customer always feel very happy when they are attend to without wasting any time and by that alone they can remain loyal to that company.

 

[Marcelino1]

Well, if you abandon your social media accounts, then this could allow people to raise fingers on the reliability of the company. You must also remember the fact that it might also be possible that your business competitors might also take advantage of your social media inactivity and get an upper hand over you. This is something many business owners must know.

Probably, it is irresponsible and insensible for business owners to leave their social media accounts without taking advantage of it.

Social media has made it possible for businesses to reach thousands or even millions of people within a few period of time.

It is something business owners can actually take advantage of and be very competitive and probably get a lot of exposure.

 

[Franca01]

This is why it is very important for a business to have a very competent customer support. The feedbacks gotten can go a long way to help improve and grow the business.

yes, when business grow it is always the support of customers. Competent customer always yield the business to make profit. sometimes customers decision are always important in the business. it always help you to know what to produce, how to produce and when to produce. therefore customers are much valuable in a business.

 

[Ben Kempton]

Probably, it is irresponsible and insensible for business owners to leave their social media accounts without taking advantage of it.

Social media has made it possible for businesses to reach thousands or even millions of people within a few period of time.

It is something business owners can actually take advantage of and be very competitive and probably get a lot of exposure.

I have also noticed that businesses with low amount of followers on social media are more likely to abandon their social media accounts and I think this is due to the fact that posting where there are so low amount of followers may not make sense to them.