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Get rid of bad user on a website?

ElectroneumFaucet

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Hello guys, I own a cryptocurrency faucet with offers and I was wondering if any of you have good ideas on how to get rid of a bad user that keeps coming back. I do have a VPN/PROXY detection he somehow finds valid ips (paid vpn? paid dedicated server?). I also have a multiple account (checks new ip with list of existing ips), he always get a new valid ip so he passes those two tests. Now I do manual payment which I always catch him because it's easy to tell from everyone else' history. But how do I really get rid of him? He is an Offerwall survey scammer, somehow he manages to complete big surveys in no time and many of them in one day. I have a few ideas in mind like lock them for new members until certain member level, or after certain amount of cryptocurrency earned through faucet or url shorteners. Any ideas are welcome, basically I would like to know website security against survey fraudsters.

Thank you for reading my thread and hopefully I get good ideas I can implement on my website!
 
Hello guys, I own a cryptocurrency faucet with offers and I was wondering if any of you have good ideas on how to get rid of a bad user that keeps coming back. I do have a VPN/PROXY detection he somehow finds valid ips (paid vpn? paid dedicated server?). I also have a multiple account (checks new ip with list of existing ips), he always get a new valid ip so he passes those two tests. Now I do manual payment which I always catch him because it's easy to tell from everyone else' history. But how do I really get rid of him? He is an Offerwall survey scammer, somehow he manages to complete big surveys in no time and many of them in one day. I have a few ideas in mind like lock them for new members until certain member level, or after certain amount of cryptocurrency earned through faucet or url shorteners. Any ideas are welcome, basically I would like to know website security against survey fraudsters.

Thank you for reading my thread and hopefully I get good ideas I can implement on my website!
I'm not exactly sure how to do it but you could make it so surveys conpleted in a very short amount of time (under 10, maybe?) aren't paid out on. That might deter him.
 
That is a great idea I will have to check if the Offerwall supports time-length in the postback. In the meantime I added User Level 10 to unlock Offerwalls.
Thanks for the suggestion!
Anyone else is also welcome to post!.
 
Are you having a problem with him completing big offer wall surveys in one day? What do you consider big, the money he receives for completing the offers? I know that in order to qualify for many of these offers one has to provide credit card information. That in itself is a big deal. Is he just mysteriously completing offers without giving something in return? If he's really a scammer then it's highly likely that he will find a way around reaching the certain member level you are proposing. You said he keeps coming back. Do you mean you have banned him several times before or he is just creating additional accounts with other IPs? Hmmm, the only definite security I know of against survey fraudsters is the built in quality checks - which he seems to be passing. You know these random repeating questions or the ridiculous ones asking when was the last time you walked on water. Lol. I think you did the right thing with the manual payments. You can catch fraudsters like this. Other than that, you will just have to delete the accounts if you know for a certainty they are fraudulent. A person who has set out to defraud others will continue to do that. It's really difficult to completely get rid of such ones but you can continue to ban him (if that's what you're doing). It's part of the game.
 
Are you having a problem with him completing big offer wall surveys in one day? What do you consider big, the money he receives for completing the offers? I know that in order to qualify for many of these offers one has to provide credit card information. That in itself is a big deal. Is he just mysteriously completing offers without giving something in return? If he's really a scammer then it's highly likely that he will find a way around reaching the certain member level you are proposing. You said he keeps coming back. Do you mean you have banned him several times before or he is just creating additional accounts with other IPs? Hmmm, the only definite security I know of against survey fraudsters is the built in quality checks - which he seems to be passing. You know these random repeating questions or the ridiculous ones asking when was the last time you walked on water. Lol. I think you did the right thing with the manual payments. You can catch fraudsters like this. Other than that, you will just have to delete the accounts if you know for a certainty they are fraudulent. A person who has set out to defraud others will continue to do that. It's really difficult to completely get rid of such ones but you can continue to ban him (if that's what you're doing). It's part of the game.


Thanks for the reply, yes I have been keeping track of him/them, it's hard to always spot them but their history is always out of the ordinary, like many surveys in one day (mostly always the same amount too) and they earn faster than everyone else. What is frustrating is offerwalls only pay or tell you after 1 month, even if I email them with a suspicious user (ip/id) they tell me all they can do is hold his payment for a month until they get paid, problem is my website pays within 48 hours.

One of the user his ip range always start with 81.247.###.###, and all the users with this ip range has the same history behavior, they do what is required to get to a certain level and then its surveys after surveys only, and 80% of the time the surveys are always the same payout, which I never see on regular users. It looks like they find a survey that they can cheat and somehow keep doing that one (not sure how it actually works). I do not have time to complete surveys to find out how to cheat them, so I am always left in the dark with this, offerwalls companies can never check if their information is real or not, which they should be able to to Identify real or fake.

Now, would the ip range matter? They are all created within the last week or two let's say, with the same ip range I pointed earlier. It seems strange to me but I am not from that country and do not know how their internet is, maybe since its a smaller country they all have the same ip range? Does not make sense to me but I am not from their country so I cannot pin point, but everything adds up to fraudulent behavior within the ip addresses / email addresses and history behavior. For example a regular user would complete surveys, offers, watch videos, ptc, faucet claims and daily tasks, but these users do this until they reach level 10 (to unlock surveys) and then its surveys only.

I also want to add, he is from a country but speaks another language and one of the account with that ip range had a ip from two countries one that his language was and one that his language wasnt, but he says hes from the country where it is not his language but he writes to my in the other language, so is he just really dumb or did he move to a different country? And if he did move to that country how did he get valid ips from two different countries in 30min?

Sorry for the long reply if anyone can contribute on this matter it would be awesome, I think all website owners going through this trouble or looking for better solutions should join together in a forum/chat and we could share ideas and tricks to block and find those fraudulent users.
 
Thanks for the reply, yes I have been keeping track of him/them, it's hard to always spot them but their history is always out of the ordinary, like many surveys in one day (mostly always the same amount too) and they earn faster than everyone else. What is frustrating is offerwalls only pay or tell you after 1 month, even if I email them with a suspicious user (ip/id) they tell me all they can do is hold his payment for a month until they get paid, problem is my website pays within 48 hours.

One of the user his ip range always start with 81.247.###.###, and all the users with this ip range has the same history behavior, they do what is required to get to a certain level and then its surveys after surveys only, and 80% of the time the surveys are always the same payout, which I never see on regular users. It looks like they find a survey that they can cheat and somehow keep doing that one (not sure how it actually works). I do not have time to complete surveys to find out how to cheat them, so I am always left in the dark with this, offerwalls companies can never check if their information is real or not, which they should be able to to Identify real or fake.

Now, would the ip range matter? They are all created within the last week or two let's say, with the same ip range I pointed earlier. It seems strange to me but I am not from that country and do not know how their internet is, maybe since its a smaller country they all have the same ip range? Does not make sense to me but I am not from their country so I cannot pin point, but everything adds up to fraudulent behavior within the ip addresses / email addresses and history behavior. For example a regular user would complete surveys, offers, watch videos, ptc, faucet claims and daily tasks, but these users do this until they reach level 10 (to unlock surveys) and then its surveys only.

I also want to add, he is from a country but speaks another language and one of the account with that ip range had a ip from two countries one that his language was and one that his language wasnt, but he says hes from the country where it is not his language but he writes to my in the other language, so is he just really dumb or did he move to a different country? And if he did move to that country how did he get valid ips from two different countries in 30min?

Sorry for the long reply if anyone can contribute on this matter it would be awesome, I think all website owners going through this trouble or looking for better solutions should join together in a forum/chat and we could share ideas and tricks to block and find those fraudulent users.
Yes, with all that information and the IPs all starting out like that I would go ahead and ban all of them. It also looks like the reason they are completing them fast is because they already did them from the other accounts and know what to expect. Maybe he tried it once and he thought you didn't pick it up that's why he continues to do it. Even if these are different people you can't verify that because from your end you are seeing the same IP which is not allowed. You should be able to ban them without worry. But yes, this is cause for concern where better solutions need to be implemented.
 
Thank you for the reassurance! I will go ahead and suspend their accounts, it does make sense not to give them a chance, and after a while of getting nothing they will try to find another website hopefully or they will keep wasting their time.

Any suggestion on how to spot those users ahead of time is always welcome, and if anyone is interested in starting a forum/chat/website to catch fraudulent users let me know! It would be good to have some kind of guide to help faucet/ptc sites owners to block at least 90% of those fraudulent users! I think my scripts catches a good 60-75% of those users, but I think it could be better if we all contributed together!
 
You deal with a very annoying problem.
Luckily you can easily catch him every time, and if I were you I wouldnt make him any wiser.
Just let him continue, and only ban his account after he reached minimum withdrawal.

Yes it is annoying that he tries to screw you over, but because he does it so obvious its easy for you to catch it.
By making things harder, or telling him he is banned (or why he is banned), he can improve his tactics.
Just put all his payments on pending and dont pay them, and dont answer him when he contacts you.
It is not worth your time to respond, especially since you are 100% sure he is trying to scam you.

You might want to put some checks in place to automatically flag his account every time so you can easily see who is frauding when you start the withdrawals. (Some visual icon that easily show you an account is flagged).

Also, some micro payment providers have checks in place (faucethub for example) that also ban fraudulent users. This can help you curb the amount of scammers. You need to do some googling but they have it implemented in the API, that api also has a database of blacklisted IP addresses if I recall correctly.
 
Thanks for the reply kicktracer and I agree 100%. This faucet cannot have faucethub since it is electroneum, and there is no api for electroneum wallets. I am looking into making another faucet with faucethub api. Yes I will flag all his accounts for sure, not sure where he is getting all those valid ips and why they are not getting flagged by website like iphub.info or another other websites that detects VPN/PROXY.

LOL, the same guy came back under a different name and IPs from United States and Australia now, just thought I post this

Name: miller

Comment or Message: Good evening, I would like to know what possibilities there are that allow us to work on offer walls once and for all?

I will not even reply to this guy and I have suspended his new account. It's a shame he keeps coming back now hes being pity and asking me to let him cheat my offerwalls, what a guy!

He must be getting tired of wasting his time, hopefully soon enough.
 
What do you use to detect VPNs and Proxies? I've found https://getipintel.net/ to be an excellent free API for detecting bad IPs. It gives people a confidence score - any number above 0.99 is almost certainly a proxy, but you might want to consider a lower number e.g. 0.95 for detection.
You could also attempt to use persistent cookies to detect if one device has multiple IPs, and ban them on that basis, or consider using browser fingerprinting to detect one device with multiple IPs.
 
Very interesting the browser fingerprinting, wonder if there is an api for such service out there, I will have a look. For VPN/PROXY I use iphub.info (api) and https://www.ipqualityscore.com/free-ip-lookup-proxy-vpn-test (manual for double check if user complains) which is usually pretty accurate. To detect real fraudulent users though they have ways to have valid ips, I guess through paid vpn services or server with dynamic changing ips. But I usually catch them on withdrawal I check their ips for different countries and also check carefully their history behavior. Once you see how regular users act you know how to spot the fakes, or at least most of them.

I never thought about browser fingerprinting that is a first for me, I will have to read on it.
 
Forgot to add, I keep ips of every registered members, and when new ip detected it gets added to their profile and my ip list (all ips good/bad gets registered) this way when new user register I go through that list (of good/bad IPs) and if new user IP found then ban new account for dual account. Also on my manual checks (on withdrawal) I check for IP range in my ip list if found lots of similar IP range I check random users and if users were fraudulent then I simply ban their account when they ask for withdrawal :), gotta let them waste time a bit right?
 
Some website owners use cloudflare and some of them are using some sort of the anti bot option with CDN. This helps to some extent. You can also make use of the comment management system that can work in such case. Most of the bots and the trolls usually get fed up and eventually leave you. That's what I have learned so far.
 
In a case like this it is to withhold payment and not pay such users. They are doing all that to scam the system and the only way to starve them and make them disappear on their own from the site is to stop paying. This will stop them from using the site.
 
I am not a website owner. I would like to put across my opinion on the burning issue. If I may ask, Is there any possibility that a banned user can keep coming up on the same website?.
If yes I think they come in with different IPS. So what the problem with the banning of all the IPS that you suspect they are being used by the scammers to scam you?
When you do so oftenly it's my hope that these people would give up because they can't finish using all the IPS in wherever they might be.
 
I am not sure why some people use their brains in wrong way when they can do well and achieve a lot better by doing things in the legal way. The Ideal thing would be to allow them to answer the high paying surveys after they have achieved a higher level which should take minimum 10 days and that will demotivate them.
 
I think this is caused by the greedy. The desire to earn much money over night. Most of the users would not wait for their time to be eligible to earn more from the surveys.
 
You can do this by monitoring user activity and looking for patterns of behavior that indicate that a user is causing problems. Once you've identified bad users, you can take action to remove them from your site. This might involve blocking their IP address, deleting their account, or implementing other security measures.
 

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