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Directly.com Reviews: SCAM or LEGIT?

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What is Directly.com?

Directly.com is an intelligent automation leader, according to its website. It helps enterprises around the globe to automate customer support in digital messaging channels. This is the perfect tool for call centers worldwide, and those multi-billion companies to automate their customer support satisfaction. (CSAT) To summarize, this is the friend and the champion of those who work as customer support agents, individuals, and companies willing to level up their customer's satisfaction stage.

directly.com REVIEW.jpg


Company Behind

Directly is managed by the same company name physically located at 333 Bryant Street, Suite 250, San Francisco, CA 94107.

Technical Specifications

They got their domain name registered in November 1996 from Godaddy, Inc., using domain whois anonymity services from Domains By Proxy, LLC, and hosted at Amazon, Inc. for their applications. Their technology is backed by Microsoft's M12 Ventures, True Ventures, Costanoa Ventures, Industry Ventures, and Northgate Capital. They are using SOC-2, Type II certified and GDPR compliant, and EU-US Privacy Shield certified by the Department of Commerce.

Features and Advantages

It is their motto that intelligent automation is equivalent to better customer experience, so it's their aim to better if not perfect the whole intelligent automation system connected with any helpdesk or customer ticketing system. These are the following intelligent automation solutions they can bring to your company namely: managed virtual agent delivers an automated conversational experience by integrating robots and human agents across all channels digitally to provide a perfect singled and unified customer experience, automatic answers in seconds the focus is informational and transactional conversations done via API (Application Programming Interface), providing all expert answers coming from a knowledge base that has been filtered based on subjects already handled by a network of subject-matter experts who have already provided live assistance, also have access to in-depth insights of issues shared internally to the right stakeholders with united working to prevent the issue from happening again.

Their platforms can successfully integrate with existing technology stack, helpdesk or CRM (Customer Relationship Management), which is based on systematized processes that will not recreate the wheel for you but already evolved doing the process but are already enhanced with AI (Artificial Intelligence).

The secret is in their working environment as an employee here; you share the following: laughter, caring, challenging the status quo, being nimble, and in solving problems. Their perks as an employee include the following: health and wellness, unlimited PTO (Paid Time-Off), food and snacks, career developments, 401K, commuter benefits, pet-friendly environment, and team culture. Their vacancies range from sales, engineering, technology consultants, service architects, service engineers, and even a chatbot trainer are welcome to apply. They feature various jobs in the field of leadership, corporate, sales and marketing, success team, and product and engineering team.

Company Investors

These are but a sample of their company investors to show their passion in the customer satisfaction industry, and these are the following, namely: Airbnb and Uber. The company itself leveraged the core principles of these investor platforms to deliver or showcase their expert intelligence platform.

Making Money

I saw no referral or affiliate program in which we can refer as middleman companies for them to work with. But if you have a company of your own, you can benefit from them if you have an existing customer support system or helpdesk, and you just need to tap into them for a connection and to level up your current system. Of course, the bottom line is increased customer sales from all of these integrations with them. You may schedule a demo with them.

PROS and CONS:

PROS:

- Suitable for corporations who are fed up with solving pre-existing customer support problems

- Perfect for call centers and those establishments that work to increase customer satisfaction not necessarily a direct company

CONS:

- Not free and not for individuals
 

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