- Joined
- Mar 24, 2016
- Messages
- 6,503
- Solutions
- 18
- Reaction score
- 3,658
- Points
- 206
- Awards
- 3
- Website
- www.beermoneyforum.com
- BMF Points
- $19,624,719
Casimba is an online casino and has multiple sister casinos, they feature over 500 different slot and casino games, standard pokers and roulette,
video poker and mobile gaming. They operate globally but have some restrictions on countries (most notably USA).
First impressions on the site are good, they have clean looking and well designed website with simple navigation and interesting promotions upon registering with them,
the sign-up process is simple enough with your basic information and phone number, once you've registered the first thing that they direct you is deposit. If you skip
this they ask for your email for promotional purposes, that seems to continue forever (8 times "No thank you" ticks). They also announced plans on opening new casinos, but
my impression on the site is already falling.
Gambling on their site
It's basically the same experience as any other online casino, nothing that stands out in good or bad light.
Support
While doing research on the site one of the things was constant, almost everyone that actually critiqued the site had problems with the support,
everything ranging from not getting any actual answers, help being useless, long queue times and not getting replies to emails.
I did my own test, asking the 24/7 live chat a question, after waiting for 5 minutes i got connected to Ryan who demanded my personal information to confirm my identity for a small question.
The help i got was equal to calculating 20 + 20 together and skipping most of my questions, so i guess it's true that their support is bit awkward.
Promotions
Their new player promotions include 1st deposit 100% match bonus up to 5000€ + 50 bonus spins + 500 loyalty points, 2nd deposit 25% match up to 1000€ + 50 bonus spins, 3rd deposit 50% up to 500€ + 25 spins.
This sounds good doesn't it? They give you free money! Well upon inspecting the rules carefully, contacting their evasive support and reading complaints i found out
that you have to wager/recycle 35 times the amount of bonus money and deposit before you can withdraw anything from the site.
This means if you deposit 20$ and claim the 20$ first deposit match up bonus, you'll have to recycle 1400$ through the site before you are able to withdraw.
Be very careful with this so you don't get trapped, remember they won't pay any funds out of your account before you've wagered 35 times the amount of deposit + bonus.
Good thing is you don't have to claim the bonus.
Licensing and trustworthiness
Casimba is licensed under 4 Authorities most notable being United Kingdom.
Overall they are trustworthy, they enforce their ToS in cases that have disputes so read that carefully.
They have multiple sister casinos with similar reputations and licenses.
User experiences range from very bad to good, mostly due to their promotion bonus system giving them negative marks.
Payment
Casimba pays out via Bank Transfer, Skrill, Neteller, Paysafe, Visa, Mastercard and Trustly. Payment method availability varies between countries.
Payments are made within 48 hours.
Conclusion
It's a basic online casino with all the necessary licensing and high-security measurements, most notable problems are with their support system and promotion trap.
video poker and mobile gaming. They operate globally but have some restrictions on countries (most notably USA).
First impressions on the site are good, they have clean looking and well designed website with simple navigation and interesting promotions upon registering with them,
the sign-up process is simple enough with your basic information and phone number, once you've registered the first thing that they direct you is deposit. If you skip
this they ask for your email for promotional purposes, that seems to continue forever (8 times "No thank you" ticks). They also announced plans on opening new casinos, but
my impression on the site is already falling.
Gambling on their site
It's basically the same experience as any other online casino, nothing that stands out in good or bad light.
Support
While doing research on the site one of the things was constant, almost everyone that actually critiqued the site had problems with the support,
everything ranging from not getting any actual answers, help being useless, long queue times and not getting replies to emails.
I did my own test, asking the 24/7 live chat a question, after waiting for 5 minutes i got connected to Ryan who demanded my personal information to confirm my identity for a small question.
The help i got was equal to calculating 20 + 20 together and skipping most of my questions, so i guess it's true that their support is bit awkward.
Promotions
Their new player promotions include 1st deposit 100% match bonus up to 5000€ + 50 bonus spins + 500 loyalty points, 2nd deposit 25% match up to 1000€ + 50 bonus spins, 3rd deposit 50% up to 500€ + 25 spins.
This sounds good doesn't it? They give you free money! Well upon inspecting the rules carefully, contacting their evasive support and reading complaints i found out
that you have to wager/recycle 35 times the amount of bonus money and deposit before you can withdraw anything from the site.
This means if you deposit 20$ and claim the 20$ first deposit match up bonus, you'll have to recycle 1400$ through the site before you are able to withdraw.
Be very careful with this so you don't get trapped, remember they won't pay any funds out of your account before you've wagered 35 times the amount of deposit + bonus.
Good thing is you don't have to claim the bonus.
Licensing and trustworthiness
Casimba is licensed under 4 Authorities most notable being United Kingdom.
Overall they are trustworthy, they enforce their ToS in cases that have disputes so read that carefully.
They have multiple sister casinos with similar reputations and licenses.
User experiences range from very bad to good, mostly due to their promotion bonus system giving them negative marks.
Payment
Casimba pays out via Bank Transfer, Skrill, Neteller, Paysafe, Visa, Mastercard and Trustly. Payment method availability varies between countries.
Payments are made within 48 hours.
Conclusion
It's a basic online casino with all the necessary licensing and high-security measurements, most notable problems are with their support system and promotion trap.