- Joined
- Mar 24, 2016
- Messages
- 6,503
- Solutions
- 19
- Reaction score
- 3,661
- Points
- 206
- Awards
- 3
- Website
- www.beermoneyforum.com
- BMF Points
- $19,848,135
If you have a business or a website, online support can be an extremely important aspect of your customer service as ensuring their questions & issues are solved quickly can help you retain them. A solution for online support can be to implement either a help desk or ticket system on your website but with so many options out there, which is the best? Here are the top 3 help desk software and ticket management systems available to you for free or at a premium price.
Zendesk Support
Zendesk is the most commonly known support system that businesses and websites use to offer better customer support to users. The system has tools that will help you no matter what size your company/website is including email & social channels, web widgets, business rules and even interaction history on the basic package. Additionally, a live chat plan is also available, the most basic package being free although limiting you to just one chat at a time.
Pricing for the support plan at Zendesk starts at just £5 per agent, per month, with the most expensive plan coming in at £149 per agent, per month. All plans include a free trial.
Freshdesk
Freshdesk will allow you to streamline all your customer conversations in one place by taking advantage of an intuitive and affordable ticking system.
The system will allow you to take every single email, feedback, chat or call that comes to your business and convert it into a ticket on Freshdesk. It can be extremely beneficial to larger companies/websites as it allows everything to be managed in one place without having to switch between different tools and systems.
Users looking for a free solution will love Freshdesk as the basic free package allows you to have unlimited agents, email ticketing, team collaboration, a knowledge base and even social ticketing.
HubSpot Help Desk Software
HubSpot Help Desk software is well known for being an extremely easy-to-use help desk software. You can log, organise and keep track of all your customer queries and issues in one place with HubSpot. Additionally, it helps you keep track of different aspects of your support team including agent response time, ticket volume etc. which can help you to improve your customer service and keep your users happy.
HubSpot has a free package which gives you access to the basic features of the software including contact management, forms and email scheduling and allows you to have unlimited support agents.
Zendesk Support
Zendesk is the most commonly known support system that businesses and websites use to offer better customer support to users. The system has tools that will help you no matter what size your company/website is including email & social channels, web widgets, business rules and even interaction history on the basic package. Additionally, a live chat plan is also available, the most basic package being free although limiting you to just one chat at a time.
Pricing for the support plan at Zendesk starts at just £5 per agent, per month, with the most expensive plan coming in at £149 per agent, per month. All plans include a free trial.
Freshdesk
Freshdesk will allow you to streamline all your customer conversations in one place by taking advantage of an intuitive and affordable ticking system.
The system will allow you to take every single email, feedback, chat or call that comes to your business and convert it into a ticket on Freshdesk. It can be extremely beneficial to larger companies/websites as it allows everything to be managed in one place without having to switch between different tools and systems.
Users looking for a free solution will love Freshdesk as the basic free package allows you to have unlimited agents, email ticketing, team collaboration, a knowledge base and even social ticketing.
HubSpot Help Desk Software
HubSpot Help Desk software is well known for being an extremely easy-to-use help desk software. You can log, organise and keep track of all your customer queries and issues in one place with HubSpot. Additionally, it helps you keep track of different aspects of your support team including agent response time, ticket volume etc. which can help you to improve your customer service and keep your users happy.
HubSpot has a free package which gives you access to the basic features of the software including contact management, forms and email scheduling and allows you to have unlimited support agents.
